Return policy

If you received incorrect items or if the items you received are defective, please email us at info@sanslune.com to discuss this further.

If you are not satisfied with the goods received, you may return them to us within 30 days of receipt, provided they are in original and saleable condition.

Once returned, you are entitled to a full refund, excluding the return shipping costs. We cannot refund or exchange items that appear to have been used, opened, or are not in their original condition.

Return Conditions and Guidelines:

All returned items must be unused, unopened, and in their original plastic packaging. We are not responsible for the return shipping costs of the items. Please ensure that all returned items are properly packaged to prevent damage in transit. Ensure that all return packages are sent with a trackable, insured service, as we cannot take responsibility for items that are damaged or lost during return shipping. Make sure the return form is approved—without approval, your return may not be processed.

Easy Returns in Three Simple Steps:

Step 1: Request the return details via the contact form below. Provide your order number, email address, and reason for the return.

Step 2: Send your order back. Ship the items to the return address and ensure the package has a Track & Trace code. As the sender, you are responsible, and we want to avoid any misunderstandings.

Step 3: Receive your refund. Once we receive the package, we will ensure the purchase amount is back in your bank account within five working days.

Contact Us
For questions or comments, you can email us at info@sanslune.com